Delivering Your Order:
In order to offer you the best prices together with a great delivery service, Special Memories has entered into a partnership with FedEx International and DHL International.
Thanks to these 2 partnerships, we are able to offer you very competitive prices wherever you are located in the world. Special Memories will choose the best courier option regarding your location in the world.
Transport Prices are calculated on the weight of the items you order.
From 0 grams to 500 grams the transport price will remain the same. Therefore; it is to your best interest to order several products at a time, or to group your order with some friends.
You can check the total weight of your purchase during the ordering procedure.
We will deliver it to your door for free, wherever you are in the world.
Once your order is completed you will be given an AWB number.
Because FedEx International and DHL International want to ensure that your package arrives safely into your hands.
You will be asked to give a phone number where you can be reached. This is International Courier policy, in order to avoid any undeliverable packages.
For the same reasons as above neither FedEx International nor DHL International will deliver to a P.O Box.
Delivery & Returns:
100% Satisfaction Guaranteed! If you are not completely satisfied with your order, please arrange to return to us within 7 days of delivery, along with a letter of explanation. We will then reprocess & resend your item.
For all orders please allow 7 days for delivery.
For order cancellations, please email us your order number. Cancellations will only be accepted within the first 24 hours of the order submission. There will be a bank charge for refunds.
Special Memories will not be responsible for extra delivery costs if the address information has been filled in incorrectly.
Our delivery companies are FedEx Worldwide and DHL International.
All delivery costs include insurance to make sure that your item will arrive to you safely!
Remember! Any order over the value of AU$ 250 will be shipped free to you anywhere in the world.
Thank you for shopping with us!