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How long will it take to receive my order ? |
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What kind of photos are suitable for the engraving ? |
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Can I engrave several people on the same item ? |
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If I want to engrave several people on the same object, do they have to be on the same picture ? |
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How is the photo going to be cropped ? |
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How is the engraving done ? |
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Will the engraving look better on silver or on gold ? |
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Will the engraving last ? |
| 9. |
Can I add writing ? |
| 10. |
Are prices inclusive of VAT ? |
| 11. |
What can I do if I cannot send my photo/s over the internet ? |
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| 1. |
How long will it take to receive my order ? |
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The processing and delivery time
is approx 2-3 weeks once we have received confirmation
of your payment.
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| 2. |
What kind of photos are suitable for the engraving ? |
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We usually work with photos sent to us via the internet.
We prefer to work with JPEG format and the size of the file should be between 100 Kbytes and 250 Kbytes per picture. These photos can either be scanned or downloaded from your digital camera.
Photos can be colour or black and white, it will not influence the engraving result. If you send us photos via mail, we can work with any size from A4 to passport size. We will scan the photo for you and mail it back to you together with the product.
Note: The quality of the photo is directly linked to the quality of the engraving. Please avoid photos that are blurry, over or under exposed. Also, for better result, the subject should not be too far away.
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In any case, should your photos present any concern, a technician will contact you within 24 hours. |
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Can I engrave several people on the same item ? |
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Yes.
Depending on the size of the product you choose, you could engrave a whole family on a key ring. For example, you could engrave on the oval key ring ref K05/06 up to 10 faces (5 on each side). On our biggest pendent MG08 or MS08, you could engrave up to 8 people (4 on each side). |
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Keep in mind that the more engraved space you allow for a face, the better the result will be. This is why we will not engrave more than 2 faces per side on smaller medals like MH01 and only one face on medals like MG03. |
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Note: The maximum of faces you can engrave on a product will be specified to you on this website during the ordering process. |
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| 4. |
If I want to engrave several people on the same object, do they have to be on the same picture ? |
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Not necessarily.
You can send us as many different photos as there are people to engrave. Our technicians will organise the set-up so that once engraved, they look like they had been altogether on the same photograph. |
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How is the photo going to be cropped ? |
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Your photo is going to be cropped in order to give you the best results possible. We therefore concentrate on the face (we do not engrave the body unless you request it). We also remove the background in order to have a much clearer result. |
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How is the engraving done ? |
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Please refer to Our Special Technique section. |
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Will the engraving look better on silver or on gold ? |
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It does not matter.
The engraving will turn out equally well on either material, it is simply a matter of personal preference. |
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Will the engraving last ? |
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Yes, because we engrave with a diamond head into the product, the engraving will not fade away.
Note: On our Solid Gold (18 carats) range of products, we guarantee our work for a lifetime. |
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| 9. |
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Yes, you can combine photos and writing very easily. Just tell us where you want the text to be engraved. |
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| 10. |
Are prices inclusive of VAT ? |
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Yes.
All prices include VAT.
VAT Registration Number : 912 6680 25
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| 11. |
What can I do if I cannot send my photo/s over the internet ? |
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Please continue through the ordering process but select the "send later" option for attachments. You will find our address on our 'contact us' page. |
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